OUR POLICY

The purpose of this policy is to advise you as our customer, as to the services that can be expected from Sugar Nails, and the steps and procedure that can be taken if you, the customer are not satisfied with the services you receive from SUGAR NAILS.

Refunds, Returns and Exchanges
– You must arrange an appointment to have your nails fixed within 3 days after your initial service. Payment Methods add:
– Surcharge of $1.5 will be applied for all cards payment
Validity and expiry of Gift Cards: We are not liable to redeem any Gift Card that is presented for redemption after the expiry date (all GC are valid within 1 year of purchased).
Complaints/Feedback
– If you have any complaints or feedback, please contact the manager of the salon via (240) 935-2259
– To allow us to provide a quality service as efficiently as possible, you need to:
– Wash/Sanitize your hands & check-in
– Ask for the service which you would like to have. If you are unsure please speak to the salon manager.

Personal Items
– Sugar Nails is not responsible for any personal items that have been damaged during services. Please be extra careful when handling polishes and check if any belongings are left behind.

Payment Methods
– Cash, Visa, MasterCard, Discover and Sugar Nails Gift Certificates are acceptable tenders for all services and products. All other forms of payments, including checks will not be accepted.

Gift Card / Voucher Terms of Use
No cash advances: You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash.
Validity and expiry of Gift Cards: We are not liable to redeem any Gift Card that is presented for redemption after the expiry date.
Lost or stolen Gift Cards: Treat your Gift Card like cash. Lost or stolen cards will not be replaced or refunded.
Gift Cards cannot be cancelled: You cannot cancel your Gift Card.
Your Gift Card, your responsibility: You are responsible for the use and safety of your Gift Card.

Complaints/Feedback
– If you have any complaints or feedback, please contact the manager of the salon where you received the service or email us at Info@SugarNailSalon.com

What you need to do
– To allow us to provide a quality service as efficiently as possible, you need to:
– Ask for the service which you would like to have. If you are unsure please speak to the salon manager.
– Inform our staff if you are allergic to any chemicals or substances before the receiving any service.
– Whilst receiving any service please provide our staff with your feedback and or comments on their services so our staff can satisfy your requirements straight away.
– Inform the staff member or salon manager immediately if you have any concern relating to the salon, the staff, or any service.
– Inform the salon manager immediately if you have any concern that you have any infection or any other abnormal reaction or condition with respect to your nails.
– At Sugar Nails, we strive our best to provide high quality service and we treat you with courtesy and respect.

Nail Salon Cancellation Policy
“Your appointment time is valuable to us. We want to make sure that you receive the best service possible during your scheduled appointment.
To help us do this, please notify our front desk within 24 hours of your appointment if you need to cancel or adjust the time. We’ll be happy to help you reschedule.
Because each appointment time is reserved for a valued client, we ask that you let us know as soon as possible if you’re running late or can’t make it. Failure to give at least 24 hours’ notice will result in being charged full price for your appointment.
No shows will also be charged the full amount and may be required to make a deposit when booking a future appointment.”